1 Job in Flint, TX
Career Site Brand is Hiring a Front Desk Specialist Near Flint, TX
The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
Company Benefits
- Weekly Pay
- Growth Opportunities & stability
- 401K
- Comprehensive Benefits-Medical, Dental & Vision Plans
- EAP-Employee Assistance program
- PTO
- Discounts through IHG, company Perks website & FREE Vacation using ClubGO
ESSENTIAL DUTIES AND TASKS
- Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests
- Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
- Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation
- Communicates with Housekeeping, as appropriate to expedite the cleaning of units
- Performs other duties as assigned
EDUCATION and/or EXPERIENCE
- High School Diploma or GED
- Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel
- Bilingual a plus
QUALIFICATIONS
- A commitment to providing outstanding customer service
- Knowledge of Microsoft Office Suite
- Able to acquire a clear understanding of timeshare ware application
- Basic knowledge of office equipment required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Excellent verbal and written communication skills
- Fluent in the English language
- Demonstrates a professional business appearance and upbeat, pleasant personality
- Must be able to follow written instruction and complete documentation associated with unit maintenance to include the use of company work order software
- Must have open availability and be able to work weekends and holidays
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
#ZRRO1
Job Summary
Full Time
$30k-41k (estimate)
10/18/2023
06/25/2024
The job skills required for Front Desk Specialist include Customer Service, Housekeeping, Problem Solving, Cash Handling, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Specialist positions, which can be used as a reference in future career path planning. As a Front Desk Specialist, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Specialist. You can explore the career advancement for a Front Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Specialist job description and responsibilities
A Front Desk Agent ensures customers receive the best service possible from the property.
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Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Specialist jobs
Many employers seeking front office help will often note when an open position requires little or no experience.
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When writing, consider these typical front desk receptionist job responsibilities.
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Using an array of visual examples, the facilitator will help participants discover both obvious and subtle signals front-desk employees give before saying a single word when encountering others.
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Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
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Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
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Step 3: View the best colleges and universities for Front Desk Specialist.
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